Return Policy - Design By Lisa Ann

Customers may request a return within 30 days of receiving their order. Items must be unused, unworn, and in their original condition.

Return Costs

Cusotmers are responsible for return shipping costs unless the item arrives damaged or defective.

Defective or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days and we will replace or refund it at no cost.

Exchanges

We accept exchanges within 30 days. Customers are responsible for shipping the item back, and we cover shipping for the replacement item.

Non-Returnable Items

Custom orders and personalized items cannot be returned unless defective.

How to Start a Return

Email us at DesignByLisaAnn@gmail.com with order number and reason for return. We will replay with instructions.

Refund Processing Time — Refunds are processed within 5 business days after we receive your returned item.